{"id":916,"date":"2019-05-29T08:31:58","date_gmt":"2019-05-29T15:31:58","guid":{"rendered":"https:\/\/www.gordonbenzie.com\/blog\/?p=916"},"modified":"2023-06-24T12:35:08","modified_gmt":"2023-06-24T19:35:08","slug":"how-pr-has-changed-the-advertising-model","status":"publish","type":"post","link":"https:\/\/www.gordonbenzie.com\/blog\/how-pr-has-changed-the-advertising-model\/","title":{"rendered":"How PR has Changed the Advertising Model"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If the worlds of PR and marketing are set to further converge over the next five years, we should start to see evidence that this shift has begun (see related article). The viral sensation surrounding the recent <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.theverge.com\/2019\/5\/6\/18530917\/game-of-thrones-got-season-8-hbo-final-last-of-the-starks-starbucks-coffee-cup-blooper\" target=\"_blank\">Game of Thrones Starbucks coffee cup<\/a> incident is a great data point that validates this transformation. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What struck me was what an amazing PR and awareness opportunity this became from a blurred, barely visible image shown for a split second on a television show. The way brands get promoted and recognized today certainly has changed!<\/p>\n\n\n\n<!--more-->\n\n\n\n<p class=\"wp-block-paragraph\">For those of you who are not Game of Thrones fans, or are not familiar with what I am referencing, a still shot taken during a meal scene in a recent episode revealed what appeared to be a coffee cup sitting on the table.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"416\" src=\"https:\/\/www.gordonbenzie.com\/blog\/wp-content\/uploads\/2019\/05\/PR_changing_ad_model.jpg\" alt=\"\" class=\"wp-image-917\" srcset=\"https:\/\/www.gordonbenzie.com\/blog\/wp-content\/uploads\/2019\/05\/PR_changing_ad_model.jpg 624w, https:\/\/www.gordonbenzie.com\/blog\/wp-content\/uploads\/2019\/05\/PR_changing_ad_model-300x200.jpg 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><figcaption> <em><strong>The infamous Starbucks cup that made a cameo on the Game of Thrones. The image was brightened to show it more clearly <\/strong>(<a href=\"https:\/\/www.theverge.com\/2019\/5\/6\/18530917\/game-of-thrones-got-season-8-hbo-final-last-of-the-starks-starbucks-coffee-cup-blooper\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">source<\/a>).<\/em> <\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">This prop was clearly out of place for a scene that was\nintended to portray a dinner party in the middle ages. Personally, I can\u2019t\nbelieve the image was even seen. Even though I knew it was coming up, I\nrepeatedly tried to find it and I couldn\u2019t! Note the above image was lightened\nto reveal the cup. Nonetheless, someone did, which started the story.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What followed was an amazing publicity campaign for\nStarbucks. If you do a Google search on this topic, you will see 145,000\nresults in the \u201cnews\u201d category. These are just the placements Google defines as\na \u201cnews source.\u201d Examples include USA Today, The UK Telegraph, CNBC, Mashable, and\nCBS News, just to name a few. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Redefining Audience Sizing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">From a media buying perspective, the traditional advertising\nmodel suggests the rate you pay is directly tied to the \u201ceyeballs\u201d or audience\nthat could see your message. This metric used to be easy to capture, either\nbased on verified subscriber counts or unique website visitors. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a media buyer that wants to speak to this audience, you\nhave several options. Three examples are to place an ad, sponsor content (e.g. advertorial),\nor submit a thought leadership article that gets published. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The extent of how large an audience size was exposed to your\nmessage has traditionally been calculated by a simple formula:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"966\" height=\"191\" src=\"https:\/\/www.gordonbenzie.com\/blog\/wp-content\/uploads\/2019\/05\/ReachFreqencyTotalAudience.jpg\" alt=\"\" class=\"wp-image-921\" srcset=\"https:\/\/www.gordonbenzie.com\/blog\/wp-content\/uploads\/2019\/05\/ReachFreqencyTotalAudience.jpg 966w, https:\/\/www.gordonbenzie.com\/blog\/wp-content\/uploads\/2019\/05\/ReachFreqencyTotalAudience-300x59.jpg 300w, https:\/\/www.gordonbenzie.com\/blog\/wp-content\/uploads\/2019\/05\/ReachFreqencyTotalAudience-768x152.jpg 768w\" sizes=\"auto, (max-width: 966px) 100vw, 966px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Reach is the size of the subscriber base, unique visitors, or media viewers. Frequency is the number of times the ad or placement is shown. Each of these metrics can be calculated with reasonable precision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Game of Thrones cup incident turned that formula on its head. First, as far as my eyes can tell, not only was the cup barely visible in a dimly lit scene, there wasn\u2019t a visible Starbucks logo. Based on the shape of a generic coffee cup, everyone assumed it was from Starbucks. The reality is that it could have come from Peet\u2019s or any other gourmet coffee roaster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Further, just like the famous Apple commercial that first appeared in 1984 during a Superbowl commercial, it was shown just ONCE. The frequency came from others talking about and sharing the story, which then drove awareness and increased to total audience size. Today, with the power of social media and the internet, this factor has changed everything.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"1984 Apple&#039;s Macintosh Commercial (HD)\" width=\"660\" height=\"495\" src=\"https:\/\/www.youtube.com\/embed\/VtvjbmoDx-I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">PR as a Multiplier of Advertising Reach<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This Starbucks coffee cup example might have achieved a\ntotal audience size of a billion people. Once the media became fixated on how\nthe cup could have been left there, the topic triggered an amazing number of\narticles, theories and other content (including this blog post) as to why and\nhow it happened. I have even seen a new website that highlights other such \u201cmisses\u201d\nor inconsistencies that exist in other TV shows and movies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With so much media interest, Starbucks had to be thrilled at\nthe exposure their brand has achieved \u2013 all from a coffee cup that didn\u2019t even\ninclude their logo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What also becomes clear is there are many ways to increase\nyour audience size \u2013 not all pure marketing, or PR based. Rather, a combo of\nthese two disciplines is what yielded the amazing awareness that was achieved. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A Carefully Crafted Campaign?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Some have theorized that the cup was intentionally left on\nthe dining room table. The cynics are suggesting a fee might have been\ninvolved. Note that in the US markets, HBO doesn\u2019t accept advertising dollars.\nThis could have been a creative way to bypass that restriction. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Others see this as a response to earlier criticism that the\nlighting was too dark in a prior episode, such that the viewers couldn\u2019t really\nsee what was going on. The fact that the cup was seen proves it wasn\u2019t too dark\n(at least in this episode). Of course, given the enormous success of the\nseries, we had a perfect chance for something like this to happen. With over 6\nmillion viewers for every episode this season, a lot of people are hooked on the\nshow \u2013 and anything else related to it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personally, I think this was an innocent oversight that made\nit through to the final cut, due in part because it is very dark in many scenes.\nIt was probably tough for the actors to see as well. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Importance of Third-party Validation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Regardless of what planning might have been involved, what marketers and PR professionals should take away from this incident is the incredible power of a marketing campaign that is told by others outside of the brand. The beauty of this communication is that it leveraged the media to amplify the size of the total audience.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is always better to have someone else tell your story. The less \u201csalesy\u201d a story, the more effectively the message will resonate and be remembered. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These types of communication have greater authenticity, so can\nbetter remind us of the perceived value we place in the brand being referenced.\nWhen we heard that a coffee cup was left on the table, we assumed it must have\nbeen from Starbuck\u2019s, thereby reinforcing our perception that everyone drinks\nStarbucks when grabbing a coffee. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Interestingly, a water bottle was revealed behind a chair leg in the final episode. This time, however, it didn\u2019t get as much attention. I guess there isn\u2019t a single water bottle company that we all know and recognize or the potential for &#8220;buzz&#8221; on such a placement works only once. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the meantime, I think I\u2019ll go get a Starbucks, and get back to the rest of my day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Gordon Benzie<\/strong> is a marketing and communications professional with 20+ years of experience working for startups, large enterprises, and private clients.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n","protected":false},"excerpt":{"rendered":"<p>If the worlds of PR and marketing are set to further converge over the next five years, we should start to see evidence that this shift has begun (see related article). The viral sensation surrounding the recent Game of Thrones Starbucks coffee cup incident is a great data point that validates this transformation. What struck &hellip; <a href=\"https:\/\/www.gordonbenzie.com\/blog\/how-pr-has-changed-the-advertising-model\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">How PR has Changed the Advertising Model<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":919,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[77,57,35],"tags":[58,65,49],"class_list":["post-916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-branding","category-marketing-strategy","category-public-relations","tag-advertising","tag-marketing-communications","tag-public-relations-strategy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How PR has Changed the Advertising Model - Making Every Word Count<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gordonbenzie.com\/blog\/how-pr-has-changed-the-advertising-model\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How PR has Changed the Advertising Model - Making Every Word Count\" \/>\n<meta property=\"og:description\" content=\"If the worlds of PR and marketing are set to further converge over the next five years, we should start to see evidence that this shift has begun (see related article). The viral sensation surrounding the recent Game of Thrones Starbucks coffee cup incident is a great data point that validates this transformation. What struck &hellip; Continue reading How PR has Changed the Advertising Model\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gordonbenzie.com\/blog\/how-pr-has-changed-the-advertising-model\/\" \/>\n<meta property=\"og:site_name\" content=\"Making Every Word Count\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-29T15:31:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-24T19:35:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gordonbenzie.com\/blog\/wp-content\/uploads\/2019\/05\/madison_ave-e1622413159345.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"848\" \/>\n\t<meta property=\"og:image:height\" content=\"443\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Gordon Benzie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gordon Benzie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/how-pr-has-changed-the-advertising-model\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/how-pr-has-changed-the-advertising-model\\\/\"},\"author\":{\"name\":\"Gordon Benzie\",\"@id\":\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/#\\\/schema\\\/person\\\/73f83175cad0c07bed5148c9f843650f\"},\"headline\":\"How PR has Changed the Advertising Model\",\"datePublished\":\"2019-05-29T15:31:58+00:00\",\"dateModified\":\"2023-06-24T19:35:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/how-pr-has-changed-the-advertising-model\\\/\"},\"wordCount\":1122,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/#\\\/schema\\\/person\\\/73f83175cad0c07bed5148c9f843650f\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/how-pr-has-changed-the-advertising-model\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/madison_ave-e1622413159345.jpg\",\"keywords\":[\"advertising\",\"Marketing Communications\",\"public relations strategy\"],\"articleSection\":[\"Branding\",\"Marketing Strategy\",\"Public Relations\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/how-pr-has-changed-the-advertising-model\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/how-pr-has-changed-the-advertising-model\\\/\",\"url\":\"https:\\\/\\\/www.gordonbenzie.com\\\/blog\\\/how-pr-has-changed-the-advertising-model\\\/\",\"name\":\"How PR has Changed the Advertising Model - 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The viral sensation surrounding the recent Game of Thrones Starbucks coffee cup incident is a great data point that validates this transformation. 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