Category Archives: Social Media

Social Media’s Influential Role

role_of_influencer_todayI have already written about the important role “influencers” play in the purchase process – from the choice of what ice cream flavor to eat, to the complex purchase cycle of an enterprise software solution (link to prior post). This article will take a closer look at how social media has taken on an important role in helping influencers connect with buyers along their purchase journey.

It wasn’t long ago when Facebook was an application just used by college students looking to make plans for the weekend, or to catch up with others on recent news or activities. The amazing growth of members quickly validated how popular and how much value its members place with this social community.

Then, something interesting happened. Companies began creating pages, and the race to add “Friends” began.

I remember considerable apprehension and discussions that occurred in marketing departments about how much time, effort and resources should be applied to this social network, among others. Soon, success stories began to emerge from those businesses selling to consumers (B2C). Then it became clear that these online communities were actually impacting sales and the brand’s perception in the marketplace. Prospective customers were going to social media sites to share product stories, endorse or share an exceptional experience or rant about poor customer service.

Recommendations and referrals became important and seen as endorsements or validations to try new products or see a new movie, as just two examples. The role of influencer has gone digital.

Early adopters began to see patterns. Offer a venue for your customers to speak about their experiences with your product, and other future customers would take note. Add advance notification of a future sale to your followers, and response rates improved. Of course, this connection is most compelling if your own friends are the ones doing the recommendation … but this level of familiarity with referrals is not necessary.

Influencer Segmentation in the Digital World

Today, with the passing of time and the knowledge that has been gained, it is apparent that not all social media sites are the same. For example, Facebook might be a great venue for consumer goods products, those that are not too expensive, and could easily be substituted based on incremental differences or brand perceptions. Yelp, on the other hand, seems to have found a niche in the sharing of service stories, such as eating out at a restaurant or using a hair salon. Travel Advisor, on the other hand, has now become the place to research vacation stays, tourist attractions or other such activities you might do when travelling out of town.

Other social media communities, such as LinkedIn, have proven to be quite effective for presenting thought leadership discussions. This type of discussion indirectly helps shape the perception of your brand. Influencers will take note, and either help or hurt your ability to promote future business opportunities.

Each of these venues has now taken on a critical role – letting influencers expand their reach to be virtually global. This is an enormous responsibility, and one that must not be taken lightly. I now feel almost an obligation now when I take a trip, to be sure to provide my feedback on what worked well, and perhaps what I would suggest to improve, so others can gain from my experience. If we all took this approach, I suspect global service levels would all go up.

Nowhere to Hide in the Digital World

vw_diesel_scandalOf course, we don’t live in such a perfect world. Anytime there is an opportunity for companies to take a shortcut to save time or a few dollars, some will take this less than ethical path. This was recently the case with the VW Diesel Scandal, where a faction within VW thought they could cheat their way to passing U.S. emissions tests with engine-management software that altered emissions during the test cycle.

The proverbial “ball” is now in the court of the digital (and other) influencers. How will this end? How much brand erosion will occur? How much will people forget over time?

As a point of reference, it was just a couple of decades ago when the Audi 5000 had sudden acceleration problems – at least that is what the story was on CBS’s 60 Minutes back in 1986. Interestingly, three years later, the National Highway Traffic Safety Administration (NHTSA) issued their report on Audi’s sudden unintended acceleration problem. NHTA’s findings fully exonerated Audi. Regardless, Audi sales collapsed from 74k units in 1984 to 12k by 1991. Anyone who experienced this crisis first hand knows that their car became virtually worthless over night – no one wanted to buy a car that could allegedly accelerate suddenly, and potentially run over someone! It took nearly 10 years before Audi was able to make significant inroads back in the US market. The company has always claimed their innocence.

That incident occurred in the 1990s, when digital influencers didn’t really exist, with a company that claimed innocence. Today’s VW incident is totally different, in a very different time. Will VWs fate be more severe? Can they recover? Or, have we all become almost “numb” the fact that some companies will take advantage of its customers if given the chance?

One thing is for certain. If we as digital influencers decide “enough is enough,” we can certainly get our message out there and heard by all – and cause havoc to the brand that cheats or deceives us. And that is a force to be reckoned with. Markets and senior management teams take note – we are all brand stewards and need to take very seriously the role digital influencers play, as part of the obligation in taking ownership in the brands we work for.

 

Gordon Benzie is a marketing communications professional and business plan adviser that specializes in creating and executing marketing communications strategies. Gordon can be found on Google+

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Social Media’s Role in the News Cycle

SocialMediaNewsStats

Social media plays an important role in the news cycle   (CLICK ON IMAGE TO EXPAND)

It should come as no surprise that the way we get news today is quite different than in the last decade. Daily Newspaper circulation, which stood at 62 million in 1990, fell to 43 million in 2010, a decline of 30% (source: The State of the News Media 2011). There are many reasons behind this decline. One is a drop in advertising revenue, which has resulted in staff reductions, less content and reduced deliveries.

Another reason is a change in behavior. According to the Pew Research Center in Washington DC, news has a place in social media, on some sites more than others (source). See the chart at right.

We are still in transition as new online venues are experimented with. Today, it seems like everyone gets their news in a different way – from a Facebook post to an AP news alert (on a smart phone) to browsing an online news site such as Google News. Of course, some still watch TV, listen to the radio, and, some still read a newspaper.

Don’t confuse this transition with diminishing importance. This change is quite different from the fate of the buggy whip manufacturer … news is still actively sought. It is the delivery mechanism that is changing.

The Impact on Public Relations

Public Relations professionals are experiencing this transformation first hand, which has significantly impacted how they do their job. Targeting a single media channel is not a viable strategy anymore to effectively get the word out. Of course, budget dictates how far and wide your “net” can swing. Not everyone can afford to run TV ads. Regardless, communications strategies must now be multi-channel.

Not only has the medium changed, so too has the timeframe. News stories now can occur at nearly any time of the day or night, and seem to break instantly on a global scale. While this speed of access may be great for the general public, it can be a challenge for reporters, editors and PR professionals.

Given this new timeframe expectation, there often isn’t enough time for reporters to adequately research a breaking story – especially when the world is watching and wanting more info. We saw this occur in 2013 surrounding the breaking story of a bombing at the finish line of the Boston Marathon. As a story from the Hollywood Reporter explained, “Questionable information from sources and a rush to be first contributed to a flurry of erroneous media reports.”

Lessons Learned

Since that event, the news industry has learned. Initial announcements, be it from a Twitter feed, blog post or other “real-time” source must first be researched before assuming true. Or, any conclusions based on these real-time media sources should be identified as such. In this way, every source can occupy a place in the hierarchy of how news distribution. As a PR professional, we need to be aware of each of these “roles” that social media plays as news breaks.

The Social Media Role of News – First Responder

Given the widespread adoption of smart phones, it is highly likely access to a live smart phone “feed” will occur as news stories break. It makes sense that the role of social media has become one of “first responder,” giving us the fastest access to a breaking news story. But, accuracy may not be 100%, given its speed. But, as long as PR professionals, news agencies and the public understand what role each communications venue plays, the system works quite well.

As a PR professional, it is important your organization has representation across each of these media, so you can contribute to the “conversation” as news develops and is reported on. In this way, social media plays a role as a communication venue – not one for lead generation. Most organizations now understand this, having invested in building a social presence online as well as continuing to maintain traditional PR network of reporters and editors. The consequence of not maintaining these connections is that over time you will lose credibility by not being part of the commentary as major news stories break, or new thought-leadership stories go mainstream.

 

Gordon Benzie is a marketing communications professional and business plan adviser that specializes in creating and executing marketing communications strategies. Gordon can be found on Google+

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When the Price of Free is Too Much – The U2 Album Giveaway

Bono, lead singer of U2The band U2 and Apple partnered this month to do a remarkable promotion and awareness activity. Every iTunes user received a copy of U2’s latest album, Songs of Innocence. When I heard about this offer, I couldn’t believe it. I saw a television advertisement showing the band playing a song from the album. Then, at the end of the ad, it was explained that the album would be available for free to iTunes subscribers.

I am a big U2 fan, so was thrilled at this act of generosity. And, as a marketer, I couldn’t help but think about what the terms of the agreement might have been. Clearly, both Apple and U2 stood to gain from this promotion – Apple from getting new subscribers, and U2 from having Apple pay millions to promote their album.

A New Promotional Trend for Music?

Of course, this is not the first time music has been given away for free. Many artists offer promotional songs or live recordings as a way to generate interest and awareness.

But, U2 is hardly in need of any new promotional campaigns. They have sold more than 150 million records worldwide, won 22 Grammy Awards, and have been designated by Rolling Stone magazine as perhaps the “Biggest Band in the World”. No, this is not a band seeking awareness. Something more is going on.

An Act of Generosity

An interesting story has unfolded as part of this give away. It turns out Harriet Madeline Jobson issued a complaint to Bono (the lead singer of the band) stating, “Can you please never release an album on iTunes that automatically downloads to people’s playlists ever again? It’s really rude.” The comment came to light in a Facebook Q&A the band released on their fan page.

To Bono’s credit, he apologized, stating: “Oops, I’m sorry about that. I had this beautiful idea and we got carried away with ourselves. Artists are prone to that kind of thing: [a] drop of megalomania, touch of generosity, dash of self-promotion and deep fear that these songs that we poured our life into over the last few years mightn’t be heard. There’s a lot of noise out there. I guess we got a little noisy ourselves to get through it.”

There was no need for an apology. It was a gift. If you don’t like a gift, don’t use it. Contrary to Harriet’s claim, you had to download the songs to make them active on your iTunes library. If she didn’t want the songs, she simply could have chosen to not download or listen. What is remarkable is the level of conversations that are now going online right now.

As you might expect, folks are taking both sides. What is interesting, though, from a marketing and pricing perspective, the adage on pleasing people holds true: “You can’t please all the people, all the time.” Even at a price of free, not everyone is a “taker.” This is an important point to consider when pricing your product. And, to those economists out there, the laws of a downward sloping demand curve can only be projected so far … there comes a point when that curve flattens out. 🙂

A Final Word on Publicity

The famous PR quote is that there is no such thing as “bad” publicity. Here is another example where that saying is still true. The amount of coverage of U2s short Q&A video on their Facebook page is nothing short of phenomenal – it has gone viral. In two days the video was seen by 1.4M fans. Most marketers would be very happy that type of coverage. And, let’s not forget the comments – the 5 minute video has been shared 12k times, a hash tag of #U2NoFilter was created that is now trending, and there are nearly 4k comments on the page already.

Demonstrating his wisdom, Bono responded brilliantly, reinforcing his “cool” status and spokesperson expertise. As marketers, we can all learn how U2 played out this interesting experiment. They were bold and brave enough to try something new, realizing that some would take offense or not understand their actions. Time will tell if other bands will follow … I’ll keep my fingers crossed, as I really like musical gift!

 

Here are two other pricing articles  you might find interesting:

 

Gordon Benzie is a marketing communications professional and business plan adviser that specializes in preparing and executing upon business plans and marketing strategies. Gordon can be found on Google+

 

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Promoting your Blog with Social Media

social_media_promotion_blogI recently wrote a blog post on the importance of building a blog as part of your public relations program (see article here). As I explained, in today’s digital world, a blog is a critical part of your online profile – as a source of new insights, thought leadership and brand positioning necessary to keep your opinions and perspectives top-of-mind.

Once you have come to the conclusion to invest the time and resources to have a blog, the next step is that of promotion. If you build it, no one will find it unless you provide digital “bread crumbs” to lead the way. Search Engine Optimization (SEO) will play an important role, but isn’t enough. Here is where social media comes in. In fact, from a Public Relations professional’s perspective, this might just be the most important use for social media, and the single most important factor in justifying your entire investment in social media marketing.

What Should I Tweet About?

With Twitter being one of the most predominant social media platforms, it is nearly mandatory that you, your company or even your product line has a Twitter account. It is easy to set up the account … what next?

One strategy is to share interesting news that the audience you seek to build might be interested in reading. This is generally a good idea. Providing value to an audience will, over time, generate more followers, which helps in getting a higher profile. But, wouldn’t it be better to instead drive your audience towards an article that you wrote and hosted instead? Or, better yet, what about directing traffic to a promotional partner that is perhaps hosting a future event you are sponsoring? It doesn’t take much to see that driving traffic to a page you control is better than one you don’t.

Here is where the blog strategy can pay a handsome dividend. Once a new post has been written, such as this one, the next step is to promote it through your social media channels. Further, this points to a tangible benefit that can be achieved by building an audience … each time you have a new blog post, you will theoretically attract more potential readers with a larger audience.

Some authors have mastered this technique very well. Seth Godin, author of my favorite book the Purple Cow, has attracted an audience in the millions that religiously follow his words and wisdom every day. And, as he announces to books that he has written, he has an instant “base” of avid fans that will become new buyers.

What Social Media Venues should I Pursue?

Having made the decision to invest in a blog and promote it with social media, the next question to ask is what social media properties should you focus on?

Great question, and one that will be answered in my next post.

 

Gordon Benzie is a marketing communications professional and business plan adviser that specializes in preparing and executing upon business plans and marketing strategies. Gordon can be found on Google+

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Leveraging a Blog in Public Relations

blog_lynchpin_public_relationsIt is no secret that social media has a bigger role in the world of marketing communications and public relations. This transformation occurred due to a couple of trends. Notably, the emergence of a “Web 2.0” world where feedback can be provided (and is expected) directly to an author. There is now an expectation that feedback can be provided easily and immediately. Secondly, in today’s digital world, it is increasingly popular and economically feasible to begin targeting ever-shrinking audiences on a wider scope of topics. The economics of yesterday’s printed media world no longer applies. This has had a profound impact on public relations.

Let me explain.

Magazines and other printed publications are really just businesses that must make money to survive. The traditional business model was to drive a large audience, representing a group of potential customers that advertisers were interested in speaking to – becoming a source of revenue for these publications. The path to growth for this business plan was simple – expand your audience. As a result, the natural evolution was a world dominated by a few, large publications with big audiences.

Then along came the explosion of the Internet and Web 2.0.

Now online “communications hubs” sprang up in all areas, on just about any topic. The online “story telling” world became highly fragmented and dispersed. Getting a story out now requires a bit more work … more publications must be sought and more placements must be achieved in order to reach the same sized audience.

At the same time, the cost structure of media publications changed. Gone is the expense of publishing a magazine on expensive paper with capital intensive printing presses. And, no need to pay for delivery or distribution costs … the digital distribution model is basically free. In this new world costs have dropped significantly. So, it can still be profitable for smaller audience publications to survive with a smaller advertiser, provided they can find one. If a value proposition can be derived that makes sense to both parties, then a business model can still exist. The digitization of our newspapers, magazines and other publications made this evolution necessary and, I would propose, also possible.

The Blog as a Lynchpin of your Social Media Strategy

Given this communications transformation, it has now become critical to have a blog as part of your public relations program. A blog provides you with a platform to support Web 2.0 activities – the ability for your audience to directly converse with you – while at the same time offers a highly focused venue for you to speak on niche or highly focused topics. Given the leveling of the media “playing field” and the need to reach out to a higher number of media venues, each with smaller audiences, it can be a real benefit if you have your own platform to manage these communications. With control, you have direct insight as to what topics are more popular, and what pain points are most “top-of-mind” for your audience, which can then be an excellent source for new articles to pitch to other publications.

From a company’s perspective, today’s digital communications world offers a unique opportunity to build an online presence through a self-managed media platform. Of course, transparency is needed, however, wouldn’t you rather find out immediately if a customer or prospect was upset, had questions or was experiencing some other issue that could be addressed? This type of interaction is much better dealt with through a forum that is actively visible to and managed by a company.

Certainly it is an investment to create and build a blog, especially if you are just starting out. But, this investment will pay off once you begin earning a share of voice in your marketplace. After all, a blog is really the only social media venue where any content can be realistically added. It is pretty tough to explain a company’s philosophy or value statement in 140 characters or less. And, even if you could, how long will that message be visible? Blog posts, on the other hand, last for years, provided each post has its own dedicated page that is searchable on the Internet. Over time, you can gain a considerable collection of published articles that are all in support of your value proposition and reason d’être.

 

Gordon Benzie is a marketing communications professional and business plan adviser that specializes in preparing and executing upon business plans and marketing strategies. Gordon can be found on Google+

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8 Ways to Leverage Search in Press Releases

search_engine_publis_relationsIt should come as no surprise that with the transition towards a digital distribution model for news delivery, the importance of Search Engine Optimization (SEO) has only grown. It simply must play a role in any digital public relations campaign. This is hardly a revolutionary thought. What makes this task a challenge, however, is the fact that the factors behind how search engines work keep changing, and the fact that you just have to think a little differently when writing a press release. It is no longer reasonable to simply try and write the best announcement – you must think about SEO as part of the process.

Take Google’s latest Hummingbird algorithm update. Many public relations leverage keyword linking as part of their SEO strategy. Now, keyword relevance has declined in importance, at least according to searches performed in Google. What is more important now are search “phrases” as said in conversation. Google is now placing more relevance on conversation queries, and how they can be best addressed from within a search engine window (ideally from a mobile device). Here are a couple of good articles: FAQ: All About The New Google “Hummingbird” Algorithm and How Google’s Hummingbird Update Impacts a PR Agency.

The take away is that you need to either invest the time to educate yourself on the latest trends impacting search engine optimization, or need to hire someone to do so.

Here are 8 other suggestions on how to best optimize your search engine placement, resulting in better awareness and exposure for your press releases that are issued as part of a public relations campaign:

  1. Be sure to pay the fee and publish your press releases through a news distribution service, such as Business Wire or Marketwire. The ones that offer a “linked” online presence is best. Your story will simply be viewed more times and seen as more relevant via Google, Yahoo and other news search engines.
  2. Use good content in your Press Releases, and publish a copy of the release on your website
  3. Offer a .pdf of your press release, optimized for SEO, on the same page to help maximize your online footprint; .pdf files are indexed just like an .html page
  4. Integrate this release page with other content that someone might want to read after finishing reading the press release, to further engage them on your topic
  5. Offer a registration page at some point during the process to then follow up with these visitors
  6. Write a complementary blog post on a similar topic, to then offer further content and support for those seeking to learn more about the news event you published
  7. Leverage any free PR distribution sites, especially if they offer HTML linked keyword submissions
  8. Broadcast the issuing of your press releases by the social media channels best for your audience so your followers get first notification, which will then also help your search engine rankings

 

As is typically the case with disruptive innovations, the scope of change is often wider than originally conceived at the point of inception. In a paper-based news world, the only distribution options were paid subscriptions and walk-up sales at newsstands. In a digital world, news is found in many different locations in different ways, which includes the searching of relevant topics by keywords. In this world, SEO plays an important, continuing role to ensure messages are heard in a timely manner, by the right audience. In fact, I would argue through a better distribution model that is more efficient than the world has ever seen.

 

Gordon Benzie is a marketing and public relations professional, and a business plan adviser, that specializes in preparing and executing business plans and marketing strategies. Gordon can be found on Google+ or at gbenzie@yahoo.com

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Are Paper-based Communications Dead?

paper-based-communicationsPaper-based media has long played a prominent role as a way to communicate. Go back in time, however, and it could be classified as a disruptive invention. Stone tablets, monuments and cave walls used to be the only options for non-verbal communications, and had done so for thousands of years. Then the Egyptians created Papyrus, which became the new medium to tell a story. This invention dramatically expanded an author’s sphere of influence.

Today a similar transformation is underway. The digitization of communications and knowledge is having a similar, dramatic effect on how stories are told. Access and speed to information has been radically changed – news stories now break in minutes – which has greatly changed how public relations and media professionals work. Marketers must now decide if it is worthwhile to pursue paper-based news publications. How should you grapple with leveraging online PR while not impacting your existing paper-based communications’ effectiveness?

In order to address this question, the right “textbook” answer is to talk with your target audience. What do they currently read? How do they get their news?

Unfortunately, this can be a difficult question to answer. The reason is that the process of how we get our news today has also changed. It is more than simply replacing paper with digital. Let me explain.

Back in the 1970s and 1980s, the way many of us got our news was by listening to Walter Cronkite, Peter Jennings and other news anchormen. They created a predictable framework for us to stay current with the news. CNN changed everything by offering news 24/7. Twitter and social media took this change to a whole new level. Now we learn about news “nugget by nugget.” If a breaking story occurs, those of us with smart phones get tweets, texts or alerts within minutes of the event. Others get news every time they open a web browser, or have a spare 10 minutes, or by still reading the paper over breakfast in the morning. As a result, the answer to the question of “Where do you get your news?” becomes complex – there is no one answer. It comes from a wide variety of sources, which can change from week to week.

As a marketer, this diversity of sources means that public relations outreach just got more complicated. The way your audience gets news has become highly fragmented. And, they have less time to allocate to any single activity. As a result, your marketing communications strategy now must span multiple sources – paper and online – in an attempt to include each of the publications and venues your audience might come in contact with.

It should also now be apparent that traditional methods have lost at least some of their effectiveness. That is why all the big newspapers have invested in building their online presence. Those that don’t will simply be left behind. New approaches are needed to cut through the clutter to gain attention of your audience, at which point they can then be in a position to actually hear what you have to say. When viewed in this light, it is no wonder why public relations professionals have embraced social media as a way to cut through the noise and get their message to a specific target audience. The type of medium isn’t so much of a problem as getting the attention of your audience.

 

Gordon Benzie is a marketing communications professional and business plan adviser that specializes in preparing and executing upon business plans and marketing strategies. Gordon can be found on Google+

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Giving (and Gaining) Value from a Social Network

The_value_of_a_social_networkRecently I wrote about the concept of identifying “personas” or profiles of your prospective customers, as part of your social media marketing program. Once you have completed this task, considerable value can be obtained by leveraging social media to identify where these Personas “live” or spend their free time. The ultimate goal is to build a relationship from a foundation of trust to gain valuable insights as to how your product or service offers the greatest value to the right audience. Further, if done correctly, this exercise can yield insights as to what future direction you should be taking your product roadmap, or what future markets might be most lucrative to pursue.

The first step is to identify a couple of personas and then figure out what social networks these individuals frequent. Here is where a little market research is needed, as well as a few Google searches. Think like your prospect who wants to learn more about how to buy, use or retire your product – given the wealth of information now readily available on the Internet, this shouldn’t take too much time. Once identified, your next step is alignment – becoming a trusted advisor, an educator or a visionary that offers insights to this group of people that they will value and listen to.

One example of how to accomplish this goal is to reach out to community organizers or owners to see if there is some future event you can sponsor or host. You could even reach out to the community to introduce yourself as a brand ambassador, with the intent of learning how to better improve your product. You could volunteer to offer free trials for new products, or paid focus group opportunities. Public relations can play a role here.

This strategy can help draw out early adopters and others that have a passion for your service or product, which in the end, is the perfect person for you to speak with and draw feedback from. If you gather market intelligence deemed worthwhile and execute upon it, this person will likely become a future advocate.

It is as simple and as complicated as that. I say “simple,” in that if you do these steps and your future product vision is in alignment with the feedback, you have a “win-win.” Things get a bit more complicated if a gap exists between your product direction and the feedback you obtain. At that point, you have to ask yourself, what is the right direction? Either you are going down the wrong path or you are speaking with the wrong prospective customer. After all, if you aren’t designing your products and services for end users to gain value, what is the point?

 

Gordon Benzie is a marketing communications professional and business plan adviser that specializes in preparing and executing upon business plans and marketing strategies. Gordon can be found on Google+

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In Pursuit of a Social Media Persona

social-media-marketingIn a prior post I made a few observations on the incredible proliferation of social media, and what a great thing this social transformation has been for marketers. Never before has it been so easy to reach out to a group of prospective customers (or clients, which are different according to Mr. Godin’s recent post) that all share a common attribute, interest or buying behavior. This exercise is a given for anyone writing a business plan or hiring a business plan writer today.

The next question is “what do I do next?” How do I take advantage of this built in community?

The first step is to identify a couple of top profiles or “personas” you are most interested in getting to know. Your objective is to identify what type of person is most likely to gain the greatest value from your product or service, and hence could become a future brand advocate. Ideally, this person will become so passionate about your offering that they become an influential reference to secure new business not only for themselves, but for others in their community – your target audience.

It might be helpful to consider where some of your best customers or clients came from in the past. Were these people that bought your service or product for themselves, or were they buying on behalf of someone else or the company they worked for? Was there a life event that triggered the purchase? Or, was their purchase tied to an entertainment choice? In all likelihood, you will identify several of these personas that make up 80 percent of your buyers, based on the 80/20 rule.

Once you have identified the first profile, the next step is to figure out where this persona “hangs out” in social networks. If they don’t, then social media may not be of much value for you. Assuming they do, your next task to join that community. Here is where a line must be drawn – don’t try to fool others that you are a potential buyer – full disclosure is necessary to build trust into your relationship. Deception might get you one sale, but it won’t build you a following.

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Why So Many Social Media Groups?

social_media_choicesI remember back at the start of the 2000’s learning about Twitter and what it could do for marketing. I attended a marketing association meeting at the University of California, Irvine. Over 100 different individuals were in attendance, with each claiming that Twitter was going to change the world. I rushed home to sign up and secure my name (@gbenzie) before it was too late.

Flash forward 10 years, and Twitter has continued to grow and be relevant, even without a solid revenue model. Meanwhile, it seems like another 100 or so social media groups have formed on just about every topic you can possibly imagine. How do all of these sites remain viable and in existence? Who can read all of them?

The answer is “no one.” But, that isn’t such a bad thing.

My thinking on this topic is that social media has become a convenient platform to share a passion. If you have an interest and like to talk about it, then you will really like talking about it to many others. This helps folks to be involved, stay current and aware of changes as they occur. No one can be a member of all groups, and that is fine. Just pick the ones that are relevant to you, and then go after these groups with a passion and pursuit that will be noticed by your peers, prospects and customers. Quality trumps quantity in social media, but you still need both to be successful.

With the incredible efficiency that is now possible by creating a social media group, websites or blog, the cost of joining a new group, adding a new member or maintaining a group has plummeted. In essence, the bar to enter has been virtually eliminated, which has in turn opened the door for groups to form on just about any topic, with many new ones being formed every day.

The Need to Focus

Marketing communications professionals and public relations practitioners must make a decision on how social media should be applied to their marketing or activates mix. Part of this decision involves choosing what social media groups to pursue.

With only a limited number of hours in the day, how much time should be devoted to social media marketing, outreach and interactions? The answer depends on several factors, including where your audience is located and how active they are in these types of sites. Further, it is also dependent upon your own knowledge of social media and how much you are engaged in talking about and sharing the issues facing your target market. Let’s be honest … if you don’t have any interest in the issues facing your prospects and customers, then you might be doing more of a dis-service to try and “pretend” to be engaged. Curating a marketing or public relations program through social media can’t be “faked” very well.

In the end, I would argue that the incredible proliferation of social media sites is one of the best things for marketers that has come out of the Internet transformation. Now there is a way to reasonably and cost effectively reach your target audience in a non-threatening, advisor type of role – provided you are willing to make the investment of time and effort to get to know this audience and the challenges they face.

It is for this reason that Social Media is a pretty important factor that should be a part of every marketer’s arsenal of tools and resources. Likewise, it should be no surprise the popularity Twitter now shares with reporters, writers and public relations professionals … even if they haven’t quite mastered the revenue model. If there is a news story that is breaking, somehow it manages to be trending on Twitter before anyone else has figured out that there is a story!

 

Gordon Benzie is a marketing communications professional and business plan adviser that specializes in preparing and executing upon business plans and marketing strategies. Gordon can be found on Google+

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Filed under Marketing Communications, Public Relations, Social Media, Social Networking Marketing